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Inspite of his requests, the casino experienced not provided any proof of the alleged copy account. We had tried to Get hold of the casino various instances without good results. Presented the casino's not enough a sound license and refusal to seek advice from any ADR provider, we ended up struggling to resolve the dispute and needed to mark the complaint as 'unresolved'.
The participant from Germany had opened an account at 20Bet, concluded the wagering requirements for just a welcome bonus, and gained 2800 EUR, but his winnings had been deducted on the grounds of violating the most bet rule. He claimed he never wager much more than the allowed five EUR and sought clarity about the rule's application, together with aid in recovering his full winnings of 2750 EUR.
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The criticism was ultimately turned down a result of the participant's lack of response on the Grievances Team's requests for even more data, which prevented any more investigation into The difficulty.
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